SEMIViews Help Desk Knowledgebase
Billing and Subscriptions
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Knowledgebase Billing and Subscriptions

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How do I purchase a SEMIViews subscription?

Individual seats can be purchased on-line with a credit card at Purchase Standards.  To order more than one seat, please contact the SEMI Customer Service department at +1 408.943.6901 or email your r...

Can I preview the SEMIViews subscription before I purchase?

You may request an evaluation account at Request Evaluation.

How do I contact Customer Service for sales support?

You may contact customer service by submitting a support ticket.  This way we will not lose track of your request.  Be sure to select the Customer Service category and to state your name, company (if ...

How do I create a SEMIViews account?

You may create an evaluation account or purchase an account for a company or individual, visit About SEMIViews.

I have placed my order – when will I have access to my content?

During business hours, you will be notified that your account is active within 24 hours after your payment has been verified. Orders received during non-business hours will be processed on the next bu...

I do not have access to the documents I purchased.

If you have an individual account, contact us via a support center ticket.  If you are registered as a member of your companies account, contact your company’s subscription administrator to make sure ...

We do not have as many users as we have seats, when can I reduce our seat count?

The seat quantities can be adjusted up or down at each annual renewal period.

How do I cancel my account?

Accounts will automatically be deactivated if renewal payment is not received.

What is our return policy?

We currently have a no refund policy. 

Can I buy a subscription for less than one year (i.e., 3 months, 6 months, etc.)?

Our license is a one year subscription, at that time it can be renewed, modified or deactivated.